Captain

JOB DESCRIPTION

• Always greet and welcome guests promptly in a warm and friendly manner.
• Always thank and give a fond farewell to guests conveying anticipation for their next visit.
•  Assist guests with table reservations.
•  Assist guests while seating.
•  Ensure guests are serviced within the specified time.
•  Has a good knowledge of menu and presentation standards.
• Speak with guests and staff using clear and professional language.
• Able to answer any questions regarding the menu and assist with menu selections.
• Able to anticipate any unexpected guest needs and reactions.
• Serve food courses and beverages to guests.
• Set tables according to the type of event and service standards.
• Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special
• requests to the kitchen.
• Check with guests to ensure satisfaction with each food course and beverage.
• Responsible for clearing, collecting, and returning food and beverage items to the proper area.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
•  The current accurate final bill to the guest and process payment.
• Perform shift closing on the Point of sales terminal and tally cash and credit card
• Settlements.
• Ensures that the restaurant is always kept clean and organized, both at the front and back-of-house areas.
• Work with fellow staff and managers to ensure that the restaurant achieves its full Potential.
• Complete closing duties, including restocking items, turning off lights, etc.
• Take an active role in coaching and developing junior staff.

JOB REQUIREMENTS

• Good command of both spoken and written English.
• Should have a pleasing personality.
• Excellent guest service skills.
• Good knowledge of food and beverage service.
• A degree or Diploma in Hotel Management or a related field.